Refund policy
Return and Refund Policy
Thank you for shopping with us. Please review our return and refund policy for our handmade soaps, candles, and lip products below.
General Policy Overview
Due to the personal care, hygienic, and delicate nature of our products, our return policy varies by product category to ensure customer safety and health standards.
Return Window: Eligible items can be returned within 14 days of the delivery date.
Condition: Items must be completely unused, unaltered, and in their original packaging.
Proof of Purchase: A valid receipt, invoice, or order number is required for all returns.
Policy by Product Category
A. Lip Products (Lip Balms, Glosses)
Status: Strictly Final Sale.
Reasoning: Due to strict health, hygiene, and sanitary regulations, lip products cannot be returned, exchanged, or refunded once shipped, even if they appear unopened.
B. Soaps
Status: Eligible for Return (Unopened Only).
Conditions: Soaps can only be returned if the protective seal, shrink-wrap, or original box is completely intact and unopened.
Used Items: Any soap that has been unwrapped, touched, or exposed to water is non-refundable.
C. Candles
Status: Eligible for Return (Unburned Only).
Conditions: Candles must be unlit, with the wick uncut and free of any debris, soot, or scent alterations.
Packaging: Must be returned in the original box or tin without any external damage.
Damaged, Defective, or Incorrect Items
We take great care in packaging your orders, but damage can occasionally occur during transit.
Reporting Window: Please inspect your order upon receipt and contact us within 3 days of delivery.
Requirements: Email our customer service team with your order number and clear photographic proof of the damaged product and shipping box.
Resolution: Valid claims will receive a complimentary replacement or a full refund to the original payment method.
4. Return Shipping & Process
Shipping Costs: Customers are responsible for paying their own return shipping costs unless the item arrived damaged or defective. Shipping fees are non-refundable.
How to Start a Return: Email our support team with your order details to request a Return Merchandise Authorization (RMA) number and the return shipping address.
Processing Time: Once your return is received and inspected, we will notify you via email. Approved refunds will be processed back to your original payment method within 5–7 business days.